Refund policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
- The item must be unused, in the same condition that you received it
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
Important: Please do not send your return to the manufacturer.
Non-returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any used or damaged items not due to our error
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
- Any item not in its original condition
- Any item that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected:
- We will notify you via email
- We will inform you if your refund is approved or rejected
If approved:
- Your refund will be processed
- A credit will be applied to your original payment method within a few business days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
customer.support@ikexa.comIf you still have not received your refund, please contact us at:
Sale Items
Only regular priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at: customer.support@ikexa.com
Return Shipping
To return your product, please send it to:
AlMuheeb Group LLC
98 - 1916223
1207 Delaware Ave #4132
Wilmington, DE 19806
+1 214-617-2006
Wyoming Secretary of State
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, return shipping may be deducted
Important:
- We recommend using a trackable shipping service
- We do not guarantee that we will receive your returned item